Returns Policy
Here at Illuminated Skin, we hope that you will be pleased with your purchase. According to the Consumer Rights Directive, you have the right to a 14 day cooling off period. This means that you can return any products purchased so long as they are unopened, unused and in the condition in which you received them within 14 days of your order being made.
Should product/s arrive damaged or faulty, we will repair, replace or exchange the product/s when you contact us about the issue within 7 days of receiving your package.
How to contact us:
You can report faulty or damaged products to hello@illuminatedskin.ie or call us at 087 782 0662
We ask that you please send any photographs or videos that you have of the issue when contacting us so our Customer Care team can best assist you.
Any products you wish to return, whether it is within the 14 day cooling off period or if they are faulty or damaged, must be returned to us within 14 days of delivery.
If you are being issued a refund for faulty or damaged products, we will refund the monetary value of the goods returned to us. Please note that we will refund the money back to the original method of payment charged only (e.g. credit card, debit card) and this will take 2-5 days, depending on the bank.
Please note if there is no fault with the product, it is the customer’s responsibility to ensure the goods are returned safely to us via a postal or courier service. This cost must be covered by the customer. If you are being issued a refund, we will refund the monetary value of the goods returned to us, less the delivery charges you incurred when you ordered.
Returns Address:
Illuminated Skin, Returns, Glassallen, Collon, Co Meath A92 P7X0
Please include your original order details with all items being returned so we can process this without delay.
